Terms of service

HARD CHEWS® Terms of Service
Last updated: [April 1, 2026]

OVERVIEW
Welcome to HARD CHEWS®! The terms “we”, “us”, and “our” refer to Offer Empire LLC, a Wyoming corporation, doing business as HARD CHEWS® (“Company”). HARD CHEWS® operates this store and website at https://www.hardchews.shop (the “Site”), including all related information, content, features, tools, products, and services (collectively, the “Services”). HARD CHEWS® is powered by Shopify, which enables us to provide the Services to you.

If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers, limitations of liability, and specific provisions regarding telemedicine services and supplements.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store, purchasing products, or accessing telemedicine services, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. We reserve the right to suspend or terminate your account for violations of these Terms, including unauthorized use or suspected fraud.

SECTION 2 - OUR PRODUCTS AND SERVICES
HARD CHEWS® offers a range of products, including over-the-counter (OTC) supplements and access to telemedicine services provided by independent third-party healthcare providers. We have made every effort to provide an accurate representation of our products and services. However, colors, product appearance, or functionality may differ from how they appear on your screen due to device settings or configuration.

We do not warrant that the appearance, quality, or results of any products or services will meet your expectations or match their depiction in our online store. All product descriptions are subject to change without notice at our sole discretion. We reserve the right to discontinue any product or limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

2.1 Not Medical Advice
Information provided through the Services is for informational purposes only and is not medical advice. It should not be used as a substitute for consultation with a licensed healthcare professional. Always consult a qualified healthcare provider before starting any new treatment.

2.2 Supplements Disclaimer
Any supplements sold through the Services are not evaluated by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

2.3 Telemedicine Services
Some Services, including telehealth consultations, diagnoses, and prescription services, are provided by independent, licensed third-party healthcare providers through our affiliated professional entities. You acknowledge:
-These Services are not insurance.
-Use of Services does not guarantee a prescription or treatment.
-Providers reserve the right to decline treatment.

You may request to send prescriptions to your pharmacy of choice by emailing cs@hardchews.shop before checkout.

Telehealth services are not evaluated by the FDA. Disclosures required by California, Texas, Florida, and Kansas medical boards are available within these Terms.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. HARD CHEWS® reserves the right to accept or decline your order for any reason, including suspected fraud, pricing errors, or regulatory restrictions. Your order is not accepted until we confirm acceptance and receive and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance.

You represent and warrant that:

-Your purchases are for personal or household use and not for commercial resale or export.
-You have the legal right to use the selected payment method.
-The information you provide is accurate.

In the event we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time the order was made. Purchases are subject to return or exchange solely in accordance with our Refund Policy here.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

We may revise pricing prior to order acceptance. If a price must be revised after order confirmation due to causes outside our control (e.g., regulatory changes, customs, currency fluctuations, or shipping cost increases), you will be notified and may cancel the order before fulfillment.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account information, including email address, credit card numbers, and expiration dates, to enable us to complete transactions and contact you as needed. Payment can be made via accepted credit cards or online methods (e.g., Visa, MasterCard, Amex, PayPal). All payment methods are subject to validation and authorization by the issuing bank. If we do not receive authorization, we are not liable for delays or non-fulfillment of your order.

You represent and warrant that:

-The payment information you provide is true, correct, and complete.
-You are authorized to use the payment method for the purchase.
-Charges incurred will be honored by your payment provider.
-You will pay all charges, including shipping, handling, and applicable taxes, at the posted prices.

SECTION 5 - SHIPPING AND DELIVERY
Shipping times are estimates and not guarantees. We are not liable for delays caused by carriers, customs processing, weather, or events outside our control. Risk of loss and title for purchased items pass to you upon delivery to the carrier.

SECTION 6 - SUBSCRIPTIONS
Some products or services may be offered on a subscription basis. Subscriptions automatically renew unless cancelled via your account or by contacting us at cs@hardchews.shop. No refunds will be issued for unused portions of a subscription period. We may modify subscription fees with prior notice, and continued use after changes constitutes acceptance.

SECTION 7 - RETURNS AND REFUNDS
Prescription products and telehealth consultation services are not eligible for return or refund due to federal regulations. Returns and refunds apply only to unopened, unused OTC products in their original condition and packaging. Returns must first be initiated by contacting support and requesting a RMA #. Buyer must send back the product(s) with a tracking number and it must be provided to support. Once received, Buyer will be refunded in full, minus shipping, taxes and a 35% restocking / disposal fee. Refunds will be issued to the original payment method within 30 days of receipt, in accordance with our Refund Policy here.

SECTION 8 - INTELLECTUAL PROPERTY
All content on the Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and their design, selection, and arrangement, is owned by Offer Empire LLC, its affiliates, or licensors and is protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit use of the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, perform, republish, download, store, or transmit any material without our prior written consent. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Offer Empire LLC.

“Hard Chews” and related marks are registered trademarks of Offer Empire LLC. You may not use these trademarks without prior written permission. Shopify’s name, logo, and related marks are trademarks of Shopify. All other names, logos, product, and service names are trademarks of their respective owners.

SECTION 9 - OPTIONAL TOOLS
The Services may include access to third-party tools (e.g., telemedicine platforms), which we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available” without warranties or endorsements. Your use of these tools is at your own risk, and you should review the terms provided by the relevant third-party provider(s). We are not liable for any issues arising from your use of these tools.

SECTION 10 - THIRD-PARTY LINKS
The Services may contain links to third-party websites or materials, including embedded third-party functionality. We are not responsible for the content, accuracy, or practices of these third parties. Accessing third-party sites is at your own risk, and you should review their policies before engaging in any transaction. Complaints or questions regarding third-party products or services should be directed to the third party.

SECTION 11 - RELATIONSHIP WITH SHOPIFY
HARD CHEWS® is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly with Offer Empire LLC. Shopify is not responsible for any aspect of sales, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with HARD CHEWS®.

SECTION 12 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy here and, where applicable, Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies. Shopify collects and processes personal information to provide and improve the Services, and information you submit may be transmitted to Shopify or third parties in other countries. Review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

SECTION 13 - FEEDBACK
If you submit ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.

You represent and warrant that:

-You own or have rights to all Feedback.
-You have disclosed any compensation received for Feedback.
-Feedback complies with these Terms.

We are not obligated to maintain Feedback in confidence, pay compensation, or respond to Feedback. We may monitor, edit, or remove Feedback deemed unlawful, offensive, or in violation of these Terms. You are responsible for the accuracy of your Feedback and ensuring it does not violate third-party rights or contain malware.

SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
The Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate, without prior notice (including after order submission).

SECTION 15 - PROHIBITED USES
You may use the Services for lawful purposes only.

You may not:

-Violate any laws, regulations, or ordinances.
-Infringe our or others’ intellectual property rights.
-Harass, defame, or harm others.
-Transmit false or misleading information.
-Send spam or unsolicited promotions.
-Impersonate others or attempt unauthorized access.
-Upload malware or interfere with the Services’ operation or security.
-Use automated tools (e.g., bots, spiders) to access the Services.

We reserve the right to suspend, disable, or terminate your account without notice for violations of these Terms.

SECTION 16 - U.S. COMPLIANCE
You represent that you are not subject to any U.S. government sanctions or restrictions that would prohibit your use of the Services.

SECTION 17 - TERMINATION
We may terminate your access to the Services at our discretion without notice for violations of these Terms. You remain liable for all amounts due up to the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive.

SECTION 18 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free access to the Services or the accuracy, completeness, or usefulness of any content. Any reliance on information provided is at your own risk. Some jurisdictions may limit warranty disclaimers, so the above may not apply to you.

SECTION 19 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Offer Empire LLC, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and its affiliates are not liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, or replacement costs, arising from your use of the Services or products, even if advised of the possibility. Our liability is limited to the greater of $100 or the amount paid by you through the Services in the prior 12 months.

SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Offer Empire LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, arising from:

-Your breach of these Terms or referenced policies.
-Your violation of any law or third-party rights.
-Your use of the Services.

We will notify you of indemnifiable claims, and we may control the defense and settlement at your expense. You will cooperate in the defense, including providing relevant documents.

SECTION 21 - SEVERABILITY
If any provision of these Terms is deemed unlawful, void, or unenforceable, it will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the validity of remaining provisions.

SECTION 22 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision does not constitute a waiver. These Terms, along with posted policies, constitute the entire agreement between you and us, superseding prior agreements, communications, or proposals. Ambiguities will not be construed against the drafting party.

SECTION 23 - ASSIGNMENT
You may not delegate, transfer, or assign these Terms or your rights or obligations without our prior written consent. We may transfer, assign, or delegate these Terms without consent or notice.

SECTION 24 – GOVERNING LAW, ARBITRATION, AND CLASS ACTION WAIVER
These Terms and any dispute or claim arising out of or relating to your purchase, payment for, receipt, or use of any products or services from Hard Chews (including but not limited to claims regarding pricing, advertising, promotions, refunds, shipping, product quality, or subscriptions) shall be governed exclusively by the laws of the State of California, without regard to its conflict of laws principles.

Binding Individual Arbitration. You and Offer Empire LLC agree that any claim or dispute arising from or relating to this specific transaction — that is, your use, payment, or provision of the goods or services provided under these Terms — shall be resolved exclusively through binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or the Comprehensive Rules if the amount in controversy exceeds the applicable threshold).

The arbitration shall take place in Los Angeles, California (or another JAMS location in California if mutually agreed). Judgment on the arbitrator’s award may be entered in any court having jurisdiction.

You may also bring an individual claim in small claims court in your county of residence if the claim qualifies and is brought solely on an individual basis.

Class Action Waiver. You and Offer Empire LLC agree that any arbitration or other proceeding shall be conducted on an individual basis only. To the fullest extent permitted by law, you waive any right to commence, participate in, or recover through any class action, class arbitration, consolidated proceeding, representative action, or private attorney general action. The arbitrator shall have no authority to consider or resolve any claim on a class-wide, consolidated, or representative basis.

Exceptions and Limitations. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for the unauthorized use or disclosure of intellectual property. Any demand for arbitration must be filed within one (1) year after the claim arises, or it is permanently barred.

Severability. If any portion of this arbitration agreement is found unenforceable under California Civil Code § 1670.15 or any other applicable law, that portion shall be severed, and the remainder of the agreement (including the class action waiver) shall remain in full force and effect to the maximum extent permitted by law. If the class action waiver is invalidated in a particular case, the entire arbitration agreement shall be unenforceable in that case, and the dispute shall then be resolved in court.

SECTION 25 - ELECTRONIC COMMUNICATIONS
By using the Services, you consent to receive electronic communications from us via email or SMS. Standard data and messaging rates may apply.

SECTION 26 - CHANGES TO TERMS
We may update these Terms at any time by posting changes on the Site. Changes are effective immediately upon posting, and we will notify you of material changes as required by law. Your continued use of the Services constitutes acceptance of the updated Terms.

SECTION 27 - CONTACT INFORMATION
Questions about these Terms should be sent to us at cs@hardchews.shop.

Our contact information is:

Offer Empire LLC dba HARD CHEWS®
19655 E 35th Dr #100 Aurora, CO 80011, United States of America
cs@hardchews.shop (mailto:cs@hardchews.shop)